📋 Information We Collect
When you create an account or use our services, we may collect the following information:
- Full name and username
- Phone number and email address
- Government-issued identification documents
- Residential or business address
- Device information (IP address, browser type, operating system)
- Login records and session data
- Transaction records and order history
🎯 How We Use Your Information
The data we collect is used for the following purposes:
- Account creation and management — to create and maintain your account
- KYC / Identity verification — to verify your identity as required by regulations
- Fraud prevention — to detect and prevent fraudulent activities
- Compliance monitoring — to meet our legal and regulatory obligations
- Service improvement — to enhance our platform and user experience
- Customer support — to assist you with inquiries and issues
🔐 Data Protection
We take the security of your personal information seriously. PlugSocialVault employs the following safeguards:
- End-to-end encryption for sensitive data transmissions
- Role-based access controls to limit internal data access
- Secure encrypted storage for all personal and financial data
- Continuous monitoring systems to detect unauthorized access
- Regular security audits and vulnerability assessments
🌍 Data Sharing
We do not sell your personal information. We may share data only in the following circumstances:
- With regulated third-party service providers necessary to deliver our services (e.g., payment processors, eSIM providers)
- With competent authorities when legally required (e.g., court orders, regulatory demands)
- With our compliance and fraud prevention partners to fulfil AML/KYC obligations
⏱ Data Retention
We retain your personal data for as long as your account remains active or as required by applicable laws and regulations. Upon account closure, data may be retained for a minimum of 5 years for compliance purposes.
⚙️ Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant data protection authority
📬 Contact for Privacy Matters
For any privacy-related inquiries, requests, or concerns, please contact us at: