📦 Digital Services — General Policy
Due to the instant digital nature of our products, most digital services are non-refundable once delivered. This includes but is not limited to:
- eSIM activation and data plans
- Virtual number purchases (once the number is assigned)
- VPN and proxy service activations
- Account boosting orders (once initiated)
- Software tools and digital credentials
- Cryptocurrency exchange transactions
- Gift card purchases (once delivered)
✅ Refund Eligibility
Refunds may be considered and processed under the following circumstances:
- Payment was successfully deducted but the service was not delivered due to a technical error
- Duplicate payments were made for the same order
- Technical errors on our platform prevented service completion
- The service ordered is unavailable or out of stock
⏱ Refund Timelines
Approved wallet refunds are processed immediately. External payment refunds (bank/card) may take 3–10 business days depending on your payment provider.
📬 How to Request a Refund
Submit a refund request with your order reference and evidence to: